All Threshold Virtual Tours should follow the ‣. Occasionally we ask someone to recapture if there was a camera or user issue that caused some sort of visual distortion of the panos or tours. This is how Content Production Team (CPT) determines whether a virtual tour needs to be recaptured or not.

<aside> ⚠️ **Key Terms:

Recapture -** General term used for anytime a location needs their content to be updated, whether by Creator mistake, customer request, or a general refresh due to old content

Refresh - Content at a location requires a partial or full update because existing content is now inaccurate and/or old/outdated

Go Back - New content that has been flagged by Content QA because content is unworkable.

</aside>

Criteria for requesting a Recapture

1. We are unable to edit the content and fix the problem (e.g. there is significant motion blur or the panos do not create a linear path)
2. No mistake was made by the Creator, rather, for a technical or circumstantial reason, the user experience is significantly degraded (e.g. a camera-related issue or problem)
3. Due to inclement weather, the Creator was not able to finish the capture session (missing exterior imagery)
4. A mistake was made by the Creator that significantly degrades the user experience, including but not limited to:
   1. Missing Grandview shot resulting in a lack of exterior context
   2. Missing content - full spaces not captured that result in key aspects of said location not being highlighted
   3. Bad transitions resulting in the user going through objects, doors, corners, walls, etc.
   4. The Creator or the camera/equipment is visible in the experience
   5. Technical/equipment difficulties that are the result of Creator error

Read the Content QA Key page to understand all of the reasons that a Creator might be asked to recapture a location. Also, take a look at this flowchart of the Content QA Process.